Two quotes

In earlier posts I've quoted from Jack Perkowski's Managing the Dragon: How I'm Building a Billion-Dollar Business in China. I haven't yet finished the book. I'm enjoying it a lot, because it's chock full of wisdom for the Westerner who wants to make a go of it in China, and much of what he writes resonates with themes I've addressed in this blog. Below are two gems. The first brings to mind the qualities of the culture-savvy leader:

…even under the most favorable circumstances, China isn't always transparent, and if you're not careful, disagreements can still occur. Instead of overreacting or leaping to conclusions, the best policy is to take the time to listen and to understand. (p. 179)

Humility, empathy, equanimity.

Next:

90 percent of the mistakes made in China are due to misunderstanding and miscommunication. (p. 177)

It's a good idea to take figures like this "90 percent" with a grain of salt. At the same time, it's worth some reflection: What if it's true? What if we could reduce our mistakes by up to 90 percent by dedicating ourselves to minimizing misunderstanding and miscommunication? What leader wouldn't want that return on investment?