A few weeks ago I posted a series of pieces on Geert Hofstede’s five “dimensions” of culture. In my last three posts, the notions of universalism and particularism have come up. Today we’ll take a look at these two concepts in the context of the work of Dutchman Fons Trompenaars and his British colleague, Charles Hampden-Turner, who have created their own, seven-dimension framework for looking at culture.

In their own words:

Universalist, or rule-based, behavior tends to be abstract. Try crossing the street when the light is red in a very rule-based society like Switzerland or Germany. Even if there is no traffic, you will still be frowned at.…

There is a fear that once you start to make exceptions for illegal conduct the system will collapse.

Particularist judgments focus on the exceptional nature of present circumstances. The person is not “a citizen” but my friend, brother, husband, child or person of unique importance to me, with special claims on my love or my hatred. I must therefore sustain, protect or discount this person no matter what the rules say.

Business people from both societies will tend to think each other corrupt. A universalist will say of particularists, “they cannot be trusted because they will always help their friends” and a particularist, conversely, will say of universalist, “you cannot trust them; they would not even help a friend.” (taken from Fons Trompenaars and Charles Hampden-Turner, Riding the Waves of Culture, 2nd Edition, 1998, pp. 31-32.)

In a survey distributed to tens of thousands of managers worldwide, the following question was asked, in order to probe this distinction (from pp. 33-34):

You are riding in a car driven by a close friend. He hits a pedestrian. You know he was going at least 35 miles per hour in an area of the city where the maximum allowed speed is 20 miles per hour. There are no witnesses. His lawyer says that if you testify under oath that he was only driving 20 miles per hour it may save him from serious consequences.

What right has your friend to expect you to protect him?

1a            My friend has a definite right as a friend to expect me to testify to the lower figure.

1b            He has some right as a friend to expect me to testify to the lower figure.

1c            He has no right as a friend to expect me to testify to the lower figure.

What do you think you would do in view of the obligations of a sworn witness and the obligation to your friend?

1d            Testify that he was going 20 miles an hour.

1e            Not testify that he was going 20 miles an hour.

It's a tough question. The title of this post is taken from the title of another book by Trompenaars. People from particularist cultures have asked if the pedestrian died, in order to help them think through their response — though it's hard for a hardcore universalist to see why it would matter.

Responses to the scenario were aggregated from national cultures the world over, with 100 representing 100% of respondents from that culture choosing c or b + e. In other words, the higher the number, the more universalist. China comes in at 47, the U.S. at 93. Of the 31 cultures listed, only four are more particularist than China (Venezuela, Nepal, South Korea, Russia), and only one (Switzerland) is more universalist than the U.S.

With the usual caveats about too-broad brush strokes, this is a stark finding. It sets a rich and fraught stage for Chinese and Americans to do business together. It fits in well with many of my research findings, discussed in previous posts, as well as with observations I’ve made earlier about contracts/hétong. It touches so many aspects of the differences between American and Chinese cultural mindsets that it’s hard to overstate its significance.

And it’s in an area where nerves can be raw: deeply-held beliefs about loyalty and principle. This is where our leadership will be most direly tested, and where we need to be most on guard for our automatic reactions winning the day. Definitely time to breathe deeply, detach, and refocus on why you’re in China in the first place.